- Free shipping for all standard delivery Australia-wide orders.
- Orders are sent via Australia Post from NSW.
- Orders can take up to 5 business days (metropolitan areas); up to 8 business days (regional areas)
- Your order confirmation email will provide a tracking number so you can track your product's shipment online.
- We take pride in the manufacturing of our products and we proudly stand behind what we make.
- If you are not happy with your purchase, simply return it in its original, unused condition within 14 days of receipt and we will either send out replacement goods or refund you the purchase.
- We also offer a ninety (90) day warranty on all of our products against manufacturing defects from the date of purchase within Australia. We reserve the right to determine defects and require proof of purchase to qualify products.
- If we acknowledge the product is defective, we will repair or replace the item at no cost to you. If the product is not considered defective (normal wear and tear, scratches, etc.) we will offer to repair the item at a reasonable charge.
- Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us - we advise you send returns using a 'signed for' service postage.
- Please retain a copy of proof of purchase for all warranty claims.
- We are not able to accept any claims on any products that have been purchased outside Australia
- Before returning any goods to Bamboo Life Australia, please email us at firstname.lastname@example.org and let us know whether:
- You have the original packaging.
- You would rather exchange the goods or receive a refund. Please note that all refunds will be made to the payment fund originally used.
- State the preferred delivery address for your exchange.
- To make a return or exchange, we need to receive the goods back to our warehouse in their original condition—so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
- If goods are returned from outside Australia please mark the box “Returned goods”.
- We are not able to accept any returns on any products that have been worn and are not in their original condition.
- We are not able to accept any returns on any products that have been purchased outside Australia.
- We can only accept refunds or exchanges within 14 days of delivery.
- The cost of returning goods to Bamboo life Australia is the responsibility of the customer.
Privacy & Use of Information.
- Bamboo Life Australia keeps confidential all personally identifiable information you provide us. If you register your details with us, or order a catalogue, your information allows us to communicate with you about our products, promotions and activities. The information that you provide us through our website will be used to update our customer database. This information is for Bamboo Life Australia internal use only, and is used for the purpose of customer communication.
- If you purchase any of your products online, we will also use the information you provide us to process your order and its delivery to you.
- We promise that when you provide us with personal information, it will only be used by Bamboo Life Australia.
- We will not share the information third parties except to disclose:
- your name (and possibly your suburb) if you win a Bamboo Life competition; or
- your name and postal address to Australia Post that assist us with delivery (to be used solely for that purpose).